With the cost of acquiring a customer rising year by year, businesses are under pressure to ensure every visitor counts. That requires a balanced approach, focused on both reputation and revenue, which is why we combine responsive, SLA-backed website support, with proactive maintenance, and strategic, data-driven and research-informed optimizations.
Our dedicated Care and Convert teamshelp you:
Preserve reputation and mitigate risk
Remain in tune with customer needs
Continuously improve conversion
Your Customer Success Manager will work with you to strategize, review reports, and optimize your Therefore Care program to fit your unique needs. A knowledgeable team of technicians estimate, test, and remediate issues as they arise.
Website maintenance
24/7 ITIL ticketing helpdesk
Issue identification, estimation and remediation
Best practice audits
You can reach us anytime through our helpdesk ticketing system or email. If it's better to book a conference call, let's do it and get things figured out. We offer extended-hour SLA service availability coverage for "Priority 1" (P1) emergency requests for mission-critical digital products.
Extended business hours
Partner supported 24/7/365 support hours
Up to 15 min SLA response times for emergencies
Maximise the traffic you're driving to your website through a data-driven approach to experimentation that delivers more meaningful user insights, more and better quality leads, and more sales.
Search engine optimization (SEO)
Continuous discovery and UX research
Data and analytics reporting
A/B and multivariate testing
Websites and web apps are highly functional, serving multiple audiences and purposes. Often, many services and vendors are required to fulfill all of the needs of their site.
Through Therefore Care, we act as your single-point-of contact so you don't have to guess who to contact. We'll know what's going on when you need someone to identify where an issue resides.
Managed hosting
Managed service billings
Cost monitoring