Therefore Care Maintenance & Support

MANAGED POST-LAUNCH SUCCESS

A comprehensive post-launch success program.

We will audit and monitor your codebase & hosting infrastructure, and make sure things align to best practices for accessibility, performance, and SEO. Any changes or additions will be tested and verified, reducing the chances of faulty code deployments. In case of an emergency, we'll have a documented backup and restoration plan at the ready.

We will work with you to evaluate how well your website or web app is performing against key success metrics. We'll explore:
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What is the feedback like from users?

What can be improved?

What would it take to evolve to the next level?

Best-of-breed services

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By going headless with your e-commerce architecture, you can mix-and-match best of breed services together to build a unique solution that matches your customer and business needs precisely.

Custom experiences

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Service Offerings

SUPPORT & MAINTENANCE

Managed service delivery.

Your Customer Success Manager will work with you to strategize, review reports, and optimize your Therefore Care program to fit your unique needs. A knowledgeable team of technicians estimate, test, and remediate issues as they arise.

Website maintenance

24/7 ITIL ticketing helpdesk

Issue identification, estimation and remediation

Best practice audits

SLA

Know that we'll be there when you need us most.

You can reach us anytime through our helpdesk ticketing system or email. If it's better to book a conference call, let's do it and get things figured out. We offer extended-hour SLA service availability coverage for "Priority 1" (P1) emergency requests for mission-critical digital products.

Extended business hours

Partner supported 24/7/365 support hours

Up to 15 min SLA response times for emergencies

I just wanted to drop you a note to say how much we truly value and appreciate our partnership. We were singing your praises in terms of your responsiveness, thorough and always thoughtful approach. We really love working with you and your team.

Ainsley Ericksen

Senior Director, Global Marketing

Rocky Mountaineer

“You are one of the reasons I love working at Diamond. Even though you aren’t Diamond, you make my job a million times easier.”

Paul Ibrahim

Senior Project Manager

Diamond Integrated Marketing

We have trusted Therefore to help us create and evolve our web presence over the last five years and we have never looked back. We look forward to continued success with their support.

Aruna Adhya

Marketing Manager

FUJIFILM VisualSonics, Inc

"They truly care about our business, and constantly look for ways to improve our website and its functionality to ensure our customers are getting the most out of their website experience."

Kathy Potvin

Marketing Director

Brampton Brick

THEREFORE PLUS

Go further with continuous monitoring and improvement.

We proactively audit and monitor your codebase & hosting infrastructure, and make sure things align to best practices for accessibility, performance, and SEO. Through test automation and manual QA and UAT, changes will be verified to minimize the chances of faulty code deployments.

Search engine optimization (SEO)

Performance monitoring

Accessibility monitoring

Test automation

MANAGED SERVICES

One contact, one invoice.

Websites and web apps are highly functional, serving multiple audiences and purposes. Often, many services and vendors are required to fulfill all of the needs of their site.

Through Therefore Care, we act as your single-point-of contact so you don't have to guess who to contact. We'll know what's going on when you need someone to identify where an issue resides.

Managed hosting

Managed service billings

Cost monitoring

Who Benefits from Therefore Care

YOUR CMO WINS

Market with Agility

A headless approach enables marketing departments to design any customer experience and lift the limitations of a templated solution. Your reward is happy customers and increased sales.

YOUR CTO WINS

Seamless cross-channel commerce engagement

Orchestrated data-driven user journeys keep the user experience aligned across all touch points - web, mobile, POS, wearables, and voice devices.

YOUR CFO WINS

Keep what works, replace what doesn't

Components in a composable architecture are reusable, pluggable, scalable, replaceable, and can be continuously improved through agile development to meet evolving business requirements.

How it works?

What sets headless commerce apart from traditional monolithic e-commerce architectures?

Headless commerce is an e-commerce modular "swappable" architecture allowing enterprises to innovate swiftly and with great flexibility. With a headless architecture, merchants can turn new technologies into a digital storefront with commerce functionality, including:

Websites

Mobile apps

Self-serve kiosks

Voice-assisted technology (like Amazon Alexa)

Social media

Smart mirrors

Chatbots

Wearables

How is headless commerce architected

Run Drupal as a headless CMS with Netlify building your site and delivering it to end users.

Headless e-commerce connects your customer touchpoints with your back-office operations using a storefront application programming interface (API).Customer-facing content is managed using data systems such as a content management system (eg Drupal or Contentful), customer relationship management (CRM), and digital experience platforms.

Back office systems, workflows and operations is the source of truth to fulfill orders, manage inventory, store credit card information, and update product details.

How headless opens up new markets

Our solution is multi-market ready, out-of-the-box and by design. A market refers to a geographical region where merchants can sell items and customers can purchase. An unlimited number of markets associated with their SKUs, price lists, stock items, and more may be defined.

Furthermore, markets can also be associated with a customer group and, for each market, specific geocoder and tax calculators can be configured.

Multi-market ready out-of-the-box

Global markets are an amazing opportunity for business owners to grow their revenue.

Streamlined developer workflow

With headless commerce, developers can easily change the frontend without disturbing the backend.

Jamstack performance, CMS and headless commerce together?

Jamstack, CMS and headless commerce come together seamlessly to give you enterprise flexibility, control and performance.

Our Alliances

Interested to learn how Therefore can help you leverage these powerful services and tools for your business? Let's talk.

The future of commerce is headless, and global.

A new approach to faster, more secure websites.

For over 15 years we've worked with Drupal to build integrated digital frameworks and websites.

Enabling us to focus 100% of our time on building amazing experiences—and zero time managing infrastructure.

Data-first digital marketing and analytics by the industry leader.

Post-launch is where things get really interesting.

Maintenance & support is baseline—we're here to help evolve your digital product.

A comprehensive post-launch success program.

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Service Offerings

Managed service delivery.

Know that we'll be there when you need us most.

Go further with continuous monitoring and improvement.

One contact, one invoice.

Who Benefits from Therefore Care

Market with Agility

Seamless cross-channel commerce engagement

Keep what works, replace what doesn't

How it works?

What sets headless commerce apart from traditional monolithic e-commerce architectures?

How is headless commerce architected

How headless opens up new markets

Multi-market ready out-of-the-box

Global markets are an amazing opportunity for business owners to grow their revenue.

Streamlined developer workflow

Jamstack performance, CMS and headless commerce together?

Our Alliances

Interested to learn how Therefore can help you leverage these powerful services and tools for your business? Let's talk.

What would you like to change?

Get in touch to learn how we can help you.

Therefore Care Clients